At SoraNora, we want you to be completely satisfied with your K-beauty purchases. If you’re not happy with your order, we’re here to help. Please read our policy carefully before initiating a return or exchange.
Return Conditions
To be eligible for a return, your item must meet the following criteria:
- The product must be in its original, undamaged packaging.
- The item must be unused and in the same condition you received it.
- The product must retain its original appearance (labels intact, protective films not removed).
- The item must be returned with all components, including any free gifts received with the purchase.
Important Notes
- We cannot accept returns for products not purchased directly from SoraNora.
- Items damaged intentionally or due to negligence are not eligible for return.
- Customized or personalized products cannot be returned unless defective.
Exchange Process
If you’d like to exchange an item for a different product, please follow our return process and place a new order for the desired item.
Warranty
All our products come with a standard warranty against manufacturing defects. If you receive a defective item, please contact our customer service within 14 days of receipt for assistance.
How to Initiate a Return
- Contact our customer service team within 14 days of receiving your order.
- Explain the reason for your return and provide your order number.
- Our team will guide you through the return process and provide a return shipping label if applicable.
Refund Process
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your refund will be processed to the original method of payment within 5-10 business days.
We strive to make your shopping experience with SoraNora as smooth as possible. If you have any questions about our return policy, please don’t hesitate to contact us.