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Terms & Conditions

GENERAL PROVISIONS

  1. The rules (hereinafter – the Rules) of the online store soranora.com (hereinafter – the Store) apply to the Customer when placing an order in this online Store.
  2. The Customer is not given the opportunity to submit an order for goods if they have not familiarized themselves with the Store’s Rules. In all cases, it is considered that the Customer has familiarized themselves with the Rules and agrees to them if, before ordering goods, they confirm their agreement to the Rules by marking the appropriate checkbox during the order. The Customer agrees that by marking consent during the first order, it will be automatically marked for subsequent purchases. In cases where the Customer partially or fully disagrees with all or certain parts of the Rules, they must not submit an order electronically. Otherwise, it is considered that the Customer has familiarized themselves with and unconditionally agreed to all the Store’s Rules.
  3. The Store is released from any liability in cases where losses arise due to the Customer’s failure to familiarize themselves with the Store’s Rules, despite being given such an opportunity, disregarding the recommendations provided to them and their obligations.
  4. The Store has the right to adjust the rules only for an important reason and must provide the effective date of the change, which cannot be less than 7 days from the date of publication in the Store. Orders placed by the Customer before the effective date of the changes are fulfilled according to the previously valid rules.
  5. The right to purchase goods in the Store belongs to: capable natural persons, i.e., persons who have reached the age of majority, whose capacity is not limited by the procedure established by applicable legal acts; minors from fourteen to eighteen years of age, only with the consent of parents or guardians, except in cases where they independently dispose of their income or are emancipated; legal entities represented by a person acting in accordance with the founding documents of this legal entity; authorized representatives of all the above-mentioned persons who have submitted a document confirming the right to act on behalf of such a natural or legal person (power of attorney, procuration, etc.).

ORDER SUBMISSION PROCEDURE AND CONDITIONS

  1. The Customer, visiting the Store, chooses the goods that suit them. Based on their choice, an order for goods is formed. By choosing the goods, the Customer confirms having sufficient competence to choose goods with suitable properties.
  2. After forming the order for goods, the Customer must enter the data necessary to deliver the selected goods: their name, surname, address to which the goods will be delivered, phone number, and additional information that may be important in delivering the ordered goods or issuing an invoice. The Store confirms that the data provided by the Customer will be used exclusively for the purposes of selling and delivering goods and issuing invoices, without violating the requirements for personal data protection provided by the laws of the country where the company is registered.
  3. The Customer must choose one of the available payment methods in the Store. At the same time, a delivery method can be selected from the possible delivery options provided by the Store. The Customer also confirms that at the chosen or specified time, they agree to be at the address specified in the order or there will be their representative who can accept the delivered goods.
  4. After the Customer confirms the order, it is sent to the Store. The order is considered submitted from the moment the Store receives it. However, the order is considered executable only from the moment the Store receives confirmation of payment for the order from the institution chosen by the Customer for payments.
  5. After the Customer submits an order, the Store’s system automatically sends the Customer an email about the received order. The order will be started to be executed upon receipt of the Customer’s payment. If the order is not paid within 7 working days, the order is canceled.
  6. The order submitted by the Customer is stored in the Store’s database.
  7. In all cases, it is considered that the Customer, by submitting an order, has familiarized themselves with and unconditionally agrees to all the Store’s Rules, as well as all other conditions specified with the order.
  8. The order is canceled as soon as possible when the Customer contacts the Store using the Customer service contacts specified in the Store and expresses a desire to cancel the Order.

GUARANTEES AND DETERMINATION OF PRODUCT PRICES

  1. The general characteristics of each product are indicated for each product in the Store. The products are covered by the quality guarantee provided by their manufacturer and/or the expiration date, the specific term of which and/or other conditions, including conditions for non-application of the guarantee, are indicated in the descriptions of such products, on the product packaging and/or in the warranty booklets and/or instructions provided with the products.
  2. The Store indicates, and the Customer understands and confirms that they are aware that the products specified in the Store may not correspond to the actual size, shape, and color of the products due to the characteristics of the Customer’s technical equipment (e.g., monitor or smartphone).
  3. The Customer agrees that by submitting an order electronically in the Store, they undertake to pay the price indicated in the order for the goods.
  4. Prices in the Store and in the order are indicated including Value Added Tax (VAT).
  5. The Store sells goods that meet the conditions specified in the order. In cases where the goods transferred to the Customer do not meet certain order requirements, the Customer must immediately notify the Store by email or other channels specified by it, and the Store undertakes to take all actions to eliminate existing deficiencies if such deficiencies arose due to the Store’s fault.
  6. The Store offers to purchase goods with delivery in the territory of the Republic of Lithuania. If, at the Customer’s choice, the place of delivery of goods is specified outside the Republic of Lithuania and (or) the European Union, the Customer themselves will be responsible for paying taxes related to the order, including, but not limited to, any import, customs, VAT and other taxes, if applicable.
  7. The delivery costs of the order and (or) the costs of services of other third parties (if applicable) are not included in the price of the product, unless it is clearly indicated and announced in the Store that under certain conditions, the delivery of the order is free. The applicable order delivery costs and conditions are indicated and provided to the Customer during the order.
  8. Discounts may apply to products, which are not cumulative, except in cases where the rules of a specific discount or promotion provide otherwise and this is clearly established and announced in the Store.
  9. The Store has the right to change the price of the product indicated in the Store after the Customer submits an order if it is related to technical errors of the information system in the Store. The Store, having changed the Price of the Product under the above circumstances, immediately informs the Customer about this and coordinates further execution of the order with them. If the Customer does not agree with the price change discussed in this clause, the Customer’s order is canceled, and in the event that the Customer has already paid the Store the price of the goods and (or) the delivery costs of the order, all these paid amounts are returned to the Customer.
  10. The Store reserves the right, at any time, to introduce and/or cancel offers, promotions or change product prices published in the Store, or any content or material in the Store, without violating the Customer’s rights.

STORE’S OBLIGATIONS

  1. The Store undertakes to sell products that have a defined expiration date.
  2. The Store undertakes to transfer goods of appropriate quality and meeting the requirements specified in the order.
  3. The Store undertakes to provide the Customer with the quantity of goods specified in the order. The Store is not responsible in cases where the quantity of transferred goods is not accurate due to the Customer incorrectly specifying the data in the order.
  4. In all cases, the Store provides the Customer with a range of goods that meets the criteria specified in the Order.
  5. In cases where a certain set of items is provided for in the order, the Store undertakes to provide all items included in the set of items.
  6. The presentation of Products for sale in the Store does not create any obligations for the Store. The contract for the purchase – sale of Products is considered concluded between the Customer and the Store from the moment the Customer receives an automatically generated electronic message from the Store about the accepted order and received payment for it.
  7. The Store undertakes to respect the Customer’s right to privacy regarding their personal information, i.e., to process the Customer’s personal data only in accordance with the rules and the procedure established by the legal acts of the Republic of Lithuania.

CUSTOMER’S OBLIGATIONS

  1. The Customer has the right to purchase goods in the Store in accordance with these rules.
  2. After creating their account in the Store, the Customer undertakes not to transfer their login data to third parties. If the Customer loses their login data, they must immediately inform the Store about it by email.
  3. The Customer, using the Store, undertakes to comply with these rules and other conditions clearly indicated in the Store, and not to violate the legal acts of the Republic of Lithuania.

PAYMENT PROCEDURE AND TERMS

  1. The Customer pays for their ordered goods in one of the ways specified in the Store at the time of ordering.
  2. If the customer has chosen one of the online payment methods, they undertake to pay for the ordered goods immediately, otherwise, they lose the right to claim violations of delivery terms for goods, as the shipment of goods according to the Customer’s order begins to be formed only when the Store receives payment for the goods.
  3. An electronic invoice for the Order is generated and sent to the Customer to the email address specified during the Customer’s order when the Store sends the Order. The Customer can also download the electronic invoice by logging into their account in the Store and viewing the Order details.

SHIPPING AND DELIVERY OF GOODS

  1. The Customer, when ordering goods, undertakes to specify the place of delivery of the goods. The order is delivered to the Customer in one of the ways specified in the Store at the time of ordering and chosen by the Customer.
  2. The Customer undertakes to accept the ordered goods. If the Customer provides an incorrect delivery location to which the order is sent, they assume responsibility and additional shipping costs.
  3. The goods are delivered by the Seller or their authorized representative.
  4. The goods are delivered packaged, taking into account their nature and in order for the goods to be suitable for use according to their purpose.
  5. If the product’s stock in the Seller’s warehouse is indicated next to the product, this information is indicative stock information that may change during order processing and does not guarantee that the product will actually be in the Seller’s warehouse at the time of order processing. If the stock in the warehouse is not sufficient, then the Customer is provided with an approximate shipping time in the product description.
  6. In the Store, information about product quantities and receipt terms is provided for each product. If the order consists of several products, some of which are missing at that moment, the Customer is informed about the receipt terms of the missing products and relevant delays.
  7. The delivery term is calculated from the order date. If the goods are in stock, the order will be prepared within 1-2 working days (or after acceptance of payment if prepayment is selected). If the specified product receipt term is more than 3 working days, in such a case we have to bring the goods from the supplier or manufacturer, and if the specified realization term is more than 10 working days, it means that the products are being manufactured by the product manufacturer, and such an order is considered a special Customer order.
  8. The Store is not responsible for delays in order delivery due to the courier service’s fault, or if the Customer specified an incorrect delivery location, or due to delays in manufacturing a special order for the Customer by the manufacturer.
  9. During the delivery of goods, in the presence of the courier or postal worker, the Customer has the right to check whether the shipment has not been opened or damaged during delivery. If the package was opened or damaged during transportation, the Customer must draw up an act together with the courier or postal worker and inform the Store by email.
  10. The delivery (transportation) fee for goods is calculated according to the weight of the goods and the place of delivery. The fee is automatically calculated during the order process and is visible before final confirmation of the order.

RETURN AND EXCHANGE OF GOODS

  1. The Store undertakes to accept defective goods and replace them with quality ones. If the Store does not have similar goods, then the Store provides the Customer with a corresponding value discount for the next order or refunds the money for the defective goods.
  2. The Customer has the right to return quality goods without any explainable reason within 14 days of their purchase. In this case, the transportation costs are paid by the Customer. Returned goods must be undamaged, unused, of the same configuration, in the original packaging, and otherwise correspond to the condition suitable for sale at the time of purchase.
  3. The Customer pays the direct costs of returning the goods (shipping costs of the goods), additional costs arising from the choice of shipping method when choosing not the cheapest, simple method offered by the Store, and the costs of returning goods if, due to their specificity, the goods cannot be sent by regular shipment.
  4. The return of goods does not apply to packaged Goods that have been unpacked after delivery and which are unsuitable for return due to health protection or hygiene reasons.
  5. The return of goods does not apply to Goods manufactured according to special Customer instructions, which are manufactured taking into account the Customer’s personal choice or instruction, or to Goods that are clearly adapted to the Customer’s personal needs.
  6. The Store undertakes to immediately, no later than within 14 working days from the customer’s notification of the refusal of goods, return all payments made, including the costs of delivering the goods, except in cases specified in paragraph 9 of this section. The Store makes the refund by bank transfer to the account specified by the Customer.
  7. The Customer, having received goods with defects, has the right to submit a claim, as the Store assumes certain responsibility for the goods sold.
  8. The claim must be submitted in writing, sending it to the email address specified at the bottom of these rules or by filling out a special form. The claim will be examined within 14 days of receiving the returned goods.
  9. The Customer can demand to replace the goods with new ones, reduce the price, or refund the money when refusing the goods, but only if the defect is significant, except in cases where the Store can quickly replace the goods with new ones, without defects.
  10. Goods that were not purchased from the Store or that were intentionally or carelessly damaged (affected by open fire, high temperature, chemical substances, sharp objects, etc.), or if the rules of use or storage of the goods were violated, or the goods were used improperly or not for their intended purpose, are not returned.
  11. The Store has the right not to accept goods returned by the Customer if the Customer does not comply with the established procedure for returning goods. The Customer is responsible for the value of the goods decreased due to actions or circumstances not necessary to determine the nature, properties, and completeness of the goods.
  12. The Store draws the Customer’s attention to the fact that in the case where the acquired goods according to CC 6.228 (10) 2 d. 5 p. of the applicable legal requirements are classified as goods that were unpacked after delivery and which are unsuitable for return due to health protection or hygiene reasons, the Customer’s requirement to replace the purchased goods of proper quality with analogous goods or to refund the paid money due to the reasons specified in Article 6.362 of the Civil Code of the Republic of Lithuania can be satisfied only with the separate consent of the Store.

POSTING COMMENTS

  1. All rules for posting comments or reviews in the Store are established and their compliance is controlled by the Store. Any posting of a comment or review in the Store automatically means agreement with all established rules for posting comments and reviews.
  2. The Store in all cases has the right to remove comments and reviews that violate both the legal acts of the country where the company is registered, the rights of other persons, and the rules for posting comments and reviews. It also reserves the right to remove any content placed in Product comments and reviews at its discretion.
  3. Each person, by posting their comment or review in the Store, confirms that such comment or review does not and will not violate any rights of third parties and assumes responsibility for their actions that would violate the above confirmations.

FINAL PROVISIONS

  1. All notifications to the Store must be provided using the details specified on the contacts page or in special forms designed for this purpose.
  2. These rules are drawn up in accordance with the legal acts of the country where the company is registered.
  3. The law of the country where the company is registered applies to the relationships arising on the basis of these rules.
  4. All disagreements arising from the implementation of these rules are resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the country where the company is registered.

OFFICE ADDRESS

Amsterdam LAB UAB
J. Jasinskio g. 4-15
Vilnius LT-01112

Company code: 306711293
Bank account: LT37 3500 0100 1744 2295

CUSTOMER SERVICE CONTACTS

Email: ask@soranora.com